Hotel Management System
Boost occupancy, streamline operations, and delight guests across your property.
Detailed Features
- Reservations: direct bookings, promotions, packages, rate plans, deposits, cancellations.
- Channel manager (optional): OTA rate/availability sync, parity alerts, performance dashboards.
- Front desk: check-in/out, room moves, late checkout, folio management, key management.
- Housekeeping: real-time room status, cleaning schedules, inspector checklists, lost & found.
- Maintenance: work orders, preventive schedules, asset registry, downtime tracking.
- F&B POS: restaurant/bar menus, modifiers, table management, split/merge bills.
- Spa/gym & amenities: service catalog, bookings, resource allocation, billing.
- Banquets/events: venues, packages, BEOs, vendor management, function timelines.
- Revenue management: pricing rules, shoulder/peak strategies, yield recommendations.
- Night audit: day close checks, discrepancies, postings, reports consolidation.
- Payments: MoMo, card terminals, bank transfers; receipts and reconciliations.
- Guest profiles: preferences, stay history, notes, VIP flags, marketing consent.
- Mobile concierge: WhatsApp requests, upsell offers, service SLAs.
- Inventory: minibar, linen, amenities stock; reorders, audits, variance controls.
- Packages & promos: bundles, vouchers, corporate rates, agency contracts.
- Analytics: occupancy, ADR, RevPAR, channel mix, segment performance.
- Security & compliance: role-based access, audit logs, data retention policies.
- Localization: Ghana currency, VAT options, DD/MM/YYYY dates, language labels.
- Integrations: POS hardware, PMS/OTA, accounting exports, SMS gateways.
- Multi-property: central configuration, consolidated reports, property comparisons.
- Offline-ready: core front office operations maintain continuity during outages.
- Support: onboarding, SOP-aligned training, rapid helpdesk, SLA updates.
Operations & Revenue Modules
- Rate management: seasons, corporate/agent rates, packages, vouchers, parity alerts.
- Night audit: postings, discrepancy resolution, trial balance, day-close reports.
- Guest experience: pre-arrival messaging, upsell flows, service SLAs, satisfaction logs.
- Events/Banquets: BEOs, vendors, floor plans, function timelines, billing.
- Multi-property: chain-level configuration, consolidated KPIs, benchmarking.
Technical & Integrations
- POS hardware integration (receipts, cash drawers), barcode scanners.
- Channel manager/API bridges to major OTAs; availability and rates sync.
- Accounting exports for revenue and ledger entries; audit logs.
- Security: role-based access, approvals, data retention policies.
- Offline continuity: core front-office operations remain functional during outages.
Analytics & Reporting
- KPI dashboards: occupancy, ADR, RevPAR, segment/channel performance.
- Housekeeping productivity, maintenance downtime, and ticket resolution metrics.
- F&B sales, menu performance, margins, wastage and variance controls.
- Guest feedback summaries and service recovery outcomes.
Implementation & Support
- Data migration for reservations, guest profiles, and rate plans.
- Staff training by department; SOP alignment and quick reference guides.
- 24/7 support options; WhatsApp help channel; quarterly system health checks.
Operations & Revenue Modules
- Front office: room moves, splits/merges, upgrades, early/late checkout.
- Housekeeping: priorities, checklists, inspections, maintenance tickets.
- Events & banqueting: function sheets, resource allocation, billing.
- F&B POS: menu engineering, recipes, stock, wastage controls.
- Revenue management: demand forecasting, rate rules, channel optimisation.
Technical & Integrations
- Door locks, PMS/OTA channels, payment gateways, fiscal printers.
- Accounting exports; VAT/CPP setups; audit logs and approvals.
- Security: roles, data privacy controls, backups and retention policies.
- Disaster recovery runbooks; maintenance windows.
Analytics & Reporting
- Occupancy, ADR, RevPAR; segmentation; pace; channel performance.
- Housekeeping productivity; maintenance turnaround; guest satisfaction.
- F&B profitability, menu contribution, inventory efficiency.
Implementation & Support
- Data migration: rooms, rates, reservations, menus, suppliers.
- Training: front office, housekeeping, F&B, finance; SOP quick guides.
- Helpdesk SLAs; WhatsApp support; feature roadmap.