Retail POS & Inventory Management
High-speed POS and deep stock control for single stores and chains.
Detailed Features
- POS: barcode scanning, fast search, hotkeys, holds/parks, split payments, returns.
- Pricing: price lists, tiers, promotions, bundles, coupons, happy hour rules.
- Loyalty: points, tiers, rewards, birthday campaigns, customer profiles.
- Inventory: multi-warehouse, stock transfers, batch/expiry, reorder points.
- Purchasing: POs, GRNs, supplier terms, cost tracking, backorders.
- Stock audits: cycle counts, variances, shrinkage analysis, approvals.
- Receipts: VAT calculations, GRA-aligned format, digital/email receipts.
- Payments: MoMo, card terminals, cash; cashier shifts, till reconciliations.
- Discount controls: manager overrides, limits, reasons, audit logging.
- Returns & exchanges: policies, reasons, restocking, refunds, store credit.
- Catalog: attributes, variants/SKU, images, categories, kits/composites.
- Multi-branch: central pricing, consolidated reporting, inter-branch transfers.
- CRM: contact management, purchase history, marketing consent tracking.
- Promotions engine: criteria rules, scheduling, automatic application.
- Analytics: sales by hour/day, top products, margins, salesperson performance.
- Security: roles & permissions, approval workflows, audit logs.
- Integrations: barcode printers/scanners, label printers, accounting exports.
- Offline POS: sell during outages and sync later; conflict resolution.
- Delivery: order dispatch, rider assignment, POD, returns handling.
- E-commerce sync (optional): product, stock, orders, customer data.
- Compliance: Ghana VAT options, data privacy alignment, backups.
- Support: onboarding, staff training, remote troubleshooting, SLA updates.
Advanced Stock & Sales Modules
- Lot/expiry controls, vendor returns, consignment stock, and inter-branch transfers.
- Price governance: approval workflows, ceilings/floors, promotional calendars.
- Loyalty engine: points burn/earn rules, tiers, targeted campaigns, coupons.
- POS hardware: barcode scanners, receipt printers, cash drawers; fast shortcuts.
- Delivery: rider assignment, routing, POD capture, returns and exchanges.
Technical & Integrations
- Offline POS continuity; background sync; conflict resolution strategies.
- Accounting exports (sales, COGS, stock movements); VAT options aligned to GRA.
- Hardware integration: labels, barcode printers, handheld scanners.
- E-commerce sync (optional): product, stock, orders, customers.
- Security: roles, approvals, audit trails, discount governance.
Analytics & Reporting
- Sales by hour/day/branch, top products, margins, basket analysis.
- Inventory aging, shrinkage trends, stock-out frequency, reorder efficacy.
- Cashier performance, voids/returns analysis, discount impact on margins.
Implementation & Support
- SKU and catalog migration; barcode mapping; supplier onboarding.
- Staff training for POS, inventory, and purchasing; SOP quick guides.
- Helpdesk with WhatsApp channel; SLAs and periodic health checks.
Advanced Stock & Sales Modules
- Replenishment: min/max, reorder points, EOQ suggestions, lead-time buffers.
- Promotions & price books; combos/bundles; loyalty tiers; gift cards.
- Multi-outlet & warehouse transfers; stock counts; variance reconciliation.
- Supplier performance: lead times, fulfilment rates, purchase price variance.
- Customer portal: orders, invoices, statements, returns requests.
Technical & Integrations
- Barcode scanners, receipt printers, cash drawers, label printers.
- Accounting exports: VAT/CPP, chart of accounts mapping, invoice ageing.
- E-commerce integrations; payment gateways; WhatsApp order flows.
- Security: roles, approvals, audit logs; backups & retention policies.
Analytics & Reporting
- Sales trends, basket analysis, price elasticity, customer segments.
- Inventory health: turns, ageing, shrink, stockouts, overstock risk.
- Revenue dashboards, outlet performance, staff KPIs.
Implementation & Support
- Data migration: items, categories, suppliers, customers, price books.
- Training: cashier, inventory, admin; SOP quick guides; super-user enablement.
- Helpdesk SLAs; WhatsApp support; releases and roadmap.